Booking Terms & Conditions

Booking Terms for Wisteria Cottage Watlington

These Terms and Conditions form an integral part of the Booking Confirmation.

(Click here to view an example booking confirmation form.)


Payments for the cost of the property rental can be made by bank transfer (BACS), credit or debit card, PayPal or, in special circumstances, a cheque. Please enquire. 

Payment may occur in 2 stages if the booking is made more than 8 weeks before the date of arrival in which case an initial Reservation Deposit is taken at time of booking then Full Payment is made 8 weeks before the date of arrival. 

Reservation Deposit

The sum of £200 should be received within 24 hours of making a reservation. The deposit is non refundable. Once Full Payment has been received 8 weeks before arrival, the Management retains the Reservation Deposit as a Security Deposit .

The rate agreed for Full Payment will be displayed on the Booking Form. It will be paid at least 8 weeks before arrival and no reminder will be sent by the Management. If Full Payment is not received by the Management by the date 8 weeks before arrival, then the Management has the right to cancel the reservation and no monies already paid by the Client will be returned. 

The Security Deposit will be refunded by the Management to the Client within 14 days of departure to the account provided by the Client providing the following provisions are met. 

There has been no loss or damage to the property or its contents from humans and dogs.

  1. The property, inside and outside, is left clean and tidy with rubbish placed in the dustbins.

  2. All door and window keys have been returned to the property.

  3. The drains are in full working order.

  4. There have been no complaints from neighbours about noise or other forms of anti-social behaviour inside or outside the property from humans or dogs. 

  5. The Management has not exercised the right to evict the Client from the property for breaking any of the Terms and Conditions agreed on booking.

These are below. 


Smoking inside the property is STRICTLY prohibited.

The Management reserves the right to withhold the security deposit and if necessary invoice the Client an additional sum of up to £500 if there is evidence of smoking by the Client or any members of their party. This additional charge covers loss of income whilst the property is being deep cleaned and the additional intensive cleaning costs incurred in order to re-present the property as a non-smoking property to future guests. 


One well behaved, house trained dog may be welcome downstairs. In exceptional circumstances, after discussion before booking, the Management may allow 2 small dogs within the property. No other animal or bird is allowed. An additional cost will apply. Please enquire before booking. Dog owners are expected to clean up the property inside and outside to ensure no trace of dog remains.

The Management reserves the right to withhold the security deposit and, if necessary, invoice the Client an additional sum up to £500 if there is evidence of dog remaining after the Client has departed. This applies to dog mess or damage to furniture, fittings, linen and towels.

Dogs must NEVER be left unattended in the property or garden. A list of pet sitters is available on request. See our dog policy


Occupancy is only permitted to the number and names of guests specified on the booking confirmation form. Occupancy must not exceed 3 adults and a baby in cot or 2 adults with 2 young children.

The Client who makes the booking should be present throughout the rental period. The Client who makes the booking should be over 25 years of age.

Any over occupancy is considered to be a serious infringement of the booking terms and conditions and the Management reserves the right to refuse entry to the entire party if these conditions are not observed with no refund of rental fees. The Management also reserves the right to make an immediate requirement to vacate the premises with no refund of rental fees if over occupancy is discovered during the stay. 

The Client acknowledges that the rental is a holiday let specifically for the rental period booked on the Booking Confirmation form. It is NOT an Assured Shorthold Tenancy. The Client must give vacant possession of the property back to the Management on the check out date agreed in the state of cleanliness and repair and condition in which it was found at check in.

Period Of Hire

Rentals commence at 15.30 on the day of arrival and terminate at 10.30 on the day of departure. 


The cost of water, gas and electricity is included in the rate agreed for the rental period. Wifi is free of charge for reasonable usage for legitimate purposes. 


The drainage system is old and sensitive. There are notices in the property requesting that the Client and party do not put anything other than toilet paper into the WC.

A bin is provided in the bathroom for small items such as baby wipes, ear buds and face pads. Sanitary products and nappies must be placed in an appropriate bag supplied by the Client and must be disposed of directly into the black dustbin. A deduction will be taken from the security deposit for breach of this condition as these items are of a personal nature and present a Health and Safety handling risk to the Management and their employees.

If the drains are found to be blocked at the end of the rental period, the Management will take the cost of unblocking them from the security deposit paid. If this sum is inadequate then the Management has the right to invoice the Client an addition charge up to £500 to cover this. 

Loss Of Amenity

The Management will not be liable for any loss of amenity deemed to have been suffered by the Client or guests during the rental period as a result of noise associated with road traffic, aeroplanes, insects, birds, animals or as a result of activities being carried out in neighbouring properties and gardens. 


The Management requests that no noise is made inside or outside the property after 22.30 which could disturb the peace of the neighbours. 


The Management shall not be liable to the Client or third parties for any accident, loss, injury or inconvenience which may be suffered, incurred or arise before, during or after the rental. 

We strongly suggest that the Client takes out adequate holiday insurance at the time of making the booking to cover any cancellation eventuality as monies paid are not refundable. 

In the unlikely event that the accommodation is rendered uninhabitable by fire, flood, earthquake or other event outside our control, the Client will be entitled to a refund of all rental monies paid.

Safety & Security

The Client and his party must keep the property secure at all times. Appliances within the property should be used in accordance with the instructions provided in the User Manual within the property. The gas central heating boiler should not be touched and if there is a problem with it, the Management should be contacted immediately.  

The User Manual contains information about the location of the rising water main tap, the electricity meter and the gas meter and these services should be turned off in case of emergency then the Management should be contacted immediately by telephone. 

Right Of Entry

The Management and their employees and contractors shall be allowed the right of entry to the property at all reasonable times for purposes of inspection or to carry out necessary repairs or maintenance. 


October 2017